Swiss LithoClast® Trilogy Max

Lithotripter

ExpertCare service plan and warranty

Boston Scientific’s ExpertCare Equipment Support and Services are designed to put your mind at ease so you can focus on patient care, not equipment.

Our ExpertCare team is dedicated to maximizing your procedure investment and delivering peace of mind with tailored coverage options that provide transparency and budget certainty without hidden charges for your Swiss LithoClast® Trilogy equipment. ExpertCare service plans can help preserve your equipment uptime with access to hassle-free priority care and predictable cost of ownership. Our knowledgeable team of technical experts genuinely care and will aim to provide prompt resolution to enable the highest quality performance out of your system.

Key Resources

ExpertCare Service Brochure
CONTACT US

Service Plan Features

TotalCare

1-4 years

 

EssentialCare

1-4 years

 

Warranty

First year

Access to technical support via phone or e-mail

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24/7/365 phone support during patient procedure

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48-hour response time

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Standard next day shipping

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Coverage on console, foot pedal and cart¹

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Coverage on handpiece² and torque wrench³

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Coverage on Preventive Maintenance Kit

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Annual electrical safety test

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1 Exchange of lost/stolen torque wrench

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1. Replacement unit remains at user site (SWAP).
2. Replacement after 100 usages/broken handpiece only. The replacement of lost handpiece is not covered.
3. Replacement of broken torque wrench only.
4. 50 % discount on handpiece and torque wrench
5. Warranty for handpiece covers one year or 100 handpiece cycles
6. full coverage on FSE travel/labor
7. no coverage on FSE travel/labor
8. For 3-4 year contracts only
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