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Remote monitoring system device support

Traveling with your Communicator

Traveling internationally with your Communicator

Before traveling abroad with your device, use the lookup tool below to determine if your Communicator can be used in other countries. The results in the tool are based on the information submitted and are recommendations only. The recommendations are not intended to provide medical guidance.

LATITUDE Communicator lookup tool

On-the-go with LATITUDE™

The LATITUDE system can easily be used while you’re away from home. Consult your healthcare provider before traveling to ensure safety precautions are followed. Before you leave, refer to the “Confirming successful operation” section in the LATITUDE patient manual.

Older husband and wife in the airport looking at a mobile device

Switch settings

For travel with a telephone line (landline), the Communicator switches on the bottom of the Communicator must be set to the destination country. Refer to how to set configuration switches for LATITUDE™ NXT Wave.

For travel with cellular adapters

We cannot guarantee coverage in all areas of a country you may be traveling. The Communicator switches need to stay set for the patient’s home country (the country it was prescribed in).

If additional information is needed, please contact:

LATITUDE patient services: (866) 484-3268

LATITUDE customer support (for clinicians/representatives): (800) 227-3422

For travel with internet adapters:

We cannot guarantee connectivity in all areas of a country you may be traveling. The Communicator switches need to stay set for the patient’s home country (the country it was prescribed in).

Medical Device ID Card

Whether you’re running a quick errand or going away for an extended trip, it’s important to carry your Medical Device ID Card with you at all times. In an emergency, your card will let medical and security personnel know that you have an implanted device. In addition to your Medical Device ID Card, Boston Scientific offers a security card for international travel. The card explains that your implanted device may trigger airport security alarms and is printed in 13 languages. To get a Medical Device Patient Security Card, call us at 1-866-484-3268.

We're here to help

Our Boston Scientific RhythmCARETM Patient Services team is happy to help answer all your questions about using your LATITUDE system.

(866) 484-3268
Hours: M-F 8:00 a.m. - 5:00 p.m. Central
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LATITUDE™ Communicator for the LATITUDE NXT Patient Management System
Important Safety Information

The LATITUDE™ Communicator is part of a remote monitoring system that gives your health care provider access to your implanted device data via a Clinician website. The Communicator and the LATITUDE NXT Patient Management System are not intended to assist with medical emergencies. If you are not feeling well, call your physician or 911. The Communicator does not provide continuous monitoring. The Communicator does not reprogram or change any functions of your implanted device. Only your health care provider can do this during an office visit. Patients may experience anxiety as a result of being remotely monitored.

The Communicator is designed with options to connect to the Clinician website. You can only use one connection method at a time with your Communicator (Cellular, Internet, Hotspot, or Standard Telephone). Using more than one connection method at a time may result in your Communicator failing to connect to the Clinician Website. The Communicator is designed to work only with the implanted device of the patient for whom it was prescribed. It will not work with other patients’ implanted devices and should be used only as authorized by the prescribing physician. The Communicator is not for use with any pulse generator other than a Boston Scientific device. Ask your physician if you have questions about any risks with using the Communicator or your implanted device.

It is very important that the Communicator remain plugged into an electrical outlet that has power. Your communicator should remain connected to a telephone line, ethernet adaptor or cellular adaptor. Some household appliances and other sources of electromagnetic energy could interfere with the communication between your Communicator and your implanted device. You should be at least 12 inches (30 cm) away from televisions, VCRs, DVD players, personal computers, and other electronic equipment, when you are using the Communicator. Place your Communicator within 10 feet (3 meters) from your bedside or where you sleep. If this is not possible, place your Communicator where you spend a considerable amount of time each day. It is recommended that you install a surge protector in the electrical outlet to which the Communicator is connected. Rx only

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