Remote monitoring system device support

Setting up your Communicator (USB Ethernet adapter)

Setting up your Communicator

It’s important to set up your Communicator right away so it can send information collected from your implanted device to your health care team. Follow the steps below to set up your Communicator using an Internet connection with the USB Ethernet adapter. 

Boston Scientific’s Remote Monitoring System and mobile device with blue Boston Scientific screen

Where to place your Communicator

Place your Communicator near, but no closer than 3 feet (1 meter), to an Internet modem or router.

Set-up instructions

1. Attach the power cord

Insert the power cord (included) into the jack as shown below and plug the cord into an electrical outlet that is easily accessible.

  • The LATITUDE™ indicator will flash yellow for up to 1 minute
  • All the Communicator indicators will light for approximately 1 second
  • If the LATITUDE indicator is not lit, check that both ends of the power cord are plugged in firmly and the light on the power cord is lit
Communicator plugged into wall socket

2. Insert the USB cable

Insert the standard (rectangular) end of the USB cable into either one of the USB ports on the back of the Communicator as shown below in step 3. Then, insert the square end of the USB cable into the end of the USB Ethernet adapter closest to the adapter light.

3. Insert the Ethernet cable

Insert one end of the Ethernet cable (included with the USB Ethernet adapter) into the adapter. Plug the other end of the Ethernet cable into an Ethernet port for your Internet service, such as a modem, router or Ethernet wall jack. The USB Ethernet adapter is properly connected if the green light on the front of the USB Ethernet adapter is lit (solid or flashing).

Communicator plugged into internet router

4. Press the flashing Heart button to start the setup process

Finger pressing the heart button on the Communicator

5. Watch your Communicator’s wave lights

Your Communicator’s wave lights will flash green in sequence and repeat for several minutes.

Collecting data from your implanted device

Collecting data from your implanted device

Sending data

Sending data

If the LATITUDE Indicator flashes yellow, a software update may be occurring. Wait several minutes for the Heart button to flash, then press it again. This may happen multiple times. Press the Heart button each time it flashes.

Latitude device image

6. Success

If the wave lights are lit a solid green as shown below, your Communicator has successfully connected to the LATITUDE system. After two minutes, the lights will go off except for the green light under the word LATITUDE.

Communicator success state

Troubleshooting

Refer to the LATITUDE NXT Communicator Quick Reference Guide or the troubleshooting sections of the LATITUDE Communicator Patient Manual or download the free MyLATITUDE Patient App.

We're here to help

Our Boston Scientific RhythmCARETM Patient Services team is happy to help answer your questions about using your LATITUDE system.

(866) 484-3268
Hours: M-F 8:00 a.m. - 5:00 p.m. Central
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LATITUDE™ Communicator for the LATITUDE NXT Patient Management System
Important Safety Information

The LATITUDE™ Communicator is part of a remote monitoring system that gives your health care provider access to your implanted device data via a Clinician website. The Communicator and the LATITUDE NXT Patient Management System are not intended to assist with medical emergencies. If you are not feeling well, call your physician or 911. The Communicator does not provide continuous monitoring. The Communicator does not reprogram or change any functions of your implanted device. Only your health care provider can do this during an office visit. Patients may experience anxiety as a result of being remotely monitored.

The Communicator is designed with options to connect to the Clinician website. You can only use one connection method at a time with your Communicator (Cellular, Internet, Hotspot, or Standard Telephone). Using more than one connection method at a time may result in your Communicator failing to connect to the Clinician Website. The Communicator is designed to work only with the implanted device of the patient for whom it was prescribed. It will not work with other patients’ implanted devices and should be used only as authorized by the prescribing physician. The Communicator is not for use with any pulse generator other than a Boston Scientific device. Ask your physician if you have questions about any risks with using the Communicator or your implanted device.

It is very important that the Communicator remain plugged into an electrical outlet that has power. Your communicator should remain connected to a telephone line, ethernet adaptor or cellular adaptor. Some household appliances and other sources of electromagnetic energy could interfere with the communication between your Communicator and your implanted device. You should be at least 12 inches (30 cm) away from televisions, VCRs, DVD players, personal computers, and other electronic equipment, when you are using the Communicator. Place your Communicator within 10 feet (3 meters) from your bedside or where you sleep. If this is not possible, place your Communicator where you spend a considerable amount of time each day. It is recommended that you install a surge protector in the electrical outlet to which the Communicator is connected. Rx only

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