Remote monitoring system device support

MyLATITUDE™ Patient App

MyLATITUDE Patient App

The MyLATITUDE Patient App is easy to download on a mobile device, such as a smartphone or tablet.

It shows basic information about the status of your LATITUDE Communicator and your implanted Boston Scientific device, providing you with:

  • Peace of mind that your LATITUDE Communicator is working 
  • Answers to common questions about your implanted cardiac device 
  • Setup and troubleshooting for your LATITUDE Communicator

Quick status checks

The MyLATITUDE Patient App shows you:

  • How to set up your LATITUDE Communicator 
  • The connection status of your LATITUDE Communicator 
  • What to do in the event your Communicator is not working 
  • Information about your scheduled transmissions 
  • The status of your implanted device battery 
  • Answers to common questions about your device and remote monitoring

Download instructions

The MyLATITUDE Patient App is free to download on mobile devices by following these steps:

  1. Open the App Store within your mobile device
  2. Search for “MyLATITUDE”
  3. Select “MyLATITUDE”
app icon

 

 

We're here to help

Our LATITUDE patient services team is happy to help answer all your questions about using your LATITUDE system.

(866) 484-3268
Hours: M-F 8:00 a.m. - 5:00 p.m. Central
Email us

LATITUDE™ Communicator for the LATITUDE NXT Patient Management System
Important Safety Information

The LATITUDE™ Communicator is part of a remote monitoring system that gives your health care provider access to your implanted device data via a Clinician website. The Communicator and the LATITUDE NXT Patient Management System are not intended to assist with medical emergencies. If you are not feeling well, call your physician or 911. The Communicator does not provide continuous monitoring. The Communicator does not reprogram or change any functions of your implanted device. Only your health care provider can do this during an office visit. Patients may experience anxiety as a result of being remotely monitored.

The Communicator is designed with options to connect to the Clinician website. You can only use one connection method at a time with your Communicator (Cellular, Internet, Hotspot, or Standard Telephone). Using more than one connection method at a time may result in your Communicator failing to connect to the Clinician Website. The Communicator is designed to work only with the implanted device of the patient for whom it was prescribed. It will not work with other patients’ implanted devices and should be used only as authorized by the prescribing physician. The Communicator is not for use with any pulse generator other than a Boston Scientific device. Ask your physician if you have questions about any risks with using the Communicator or your implanted device.

It is very important that the Communicator remain plugged into an electrical outlet that has power. Your communicator should remain connected to a telephone line, ethernet adaptor or cellular adaptor. Some household appliances and other sources of electromagnetic energy could interfere with the communication between your Communicator and your implanted device. You should be at least 12 inches (30 cm) away from televisions, VCRs, DVD players, personal computers, and other electronic equipment, when you are using the Communicator. Place your Communicator within 10 feet (3 meters) from your bedside or where you sleep. If this is not possible, place your Communicator where you spend a considerable amount of time each day. It is recommended that you install a surge protector in the electrical outlet to which the Communicator is connected. Rx only

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