What do the lights mean?
See the chart below for an explanation of some of the most common lights on your Communicator. For an explanation of all the lights on your Communicator, please see the “Troubleshooting” section of the LATITUDE Communicator Patient Manual (English, Spanish).
What should I do if the Heart button is flashing?
Press and release the Heart button. The Heart button is flashing because the Communicator needs to complete setup or a scheduled interrogation. A flashing Heart button does not indicate there is a problem with your implanted device.
What does the flashing yellow LATITUDE indicator light mean?
The LATITUDE indicator light flashes yellow briefly during the startup process and flashes yellow longer during a software upgrade. The LATITUDE indicator light turns green after the startup process or software upgrade is complete.
The USB cellular adapter LED light flashes various colors or turns off briefly, is that OK?
Yes, the USB cellular adapter LED light may flash, stay solid, change colors, or turn off briefly. This is normal operation.
What happens if the power goes out?
The Communicator has internal memory that stores your interrogation and other information in case the power is interrupted or the power cord is unplugged. The LATITUDE indicator light will turn green after power is restored to the Communicator.
Making sure your Communicator is working
To confirm that your Communicator is operating normally, follow these simple steps:
1. Press the status button on the back of the Communicator for one second.
2. Green lights on both sides of the heart indicate the Communicator is working properly. The lights will turn off automatically after two minutes.
Troubleshooting
My Communicator isn’t sending information and is showing yellow wave(s) to the right of the Heart button. What can I do?
- Unplug the power cord for one minute, then plug it back in.
- Press and hold the Status Button on the back of the Communicator until you see flashing green lights appear on the right side of the Heart button.
- Solid green lights and a blue doctor will appear if the connection is successful:
My Communicator isn’t transmitting information and is showing yellow wave(s) to the left of the Heart button. What can I do?
- Move the Communicator at least 3ft away from TV’s, Internet modems/routers, or other electronic equipment.
- Press and release the Heart button to start an interrogation.
- Solid green lights and a blue doctor icon will appear if the transmission is successful:
My Communicator is showing a solid yellow Call Doctor icon and the LATITUDE indicator is not lit up:
- Unplug the power supply from both the wall outlet and the Communicator for one minute. After one minute, reconnect the power supply. Lights will flash during the transition.
- If successful, the LATITUDE indicator will light green as shown below.
- If the Call Doctor icon remains yellow, you may need a replacement Communicator.
Further Troubleshooting
Refer to the LATITUDE NXT Communicator Quick Reference Guide (English) or the troubleshooting sections of the LATITUDE Communicator Patient Manual (English, Spanish) or download the free MyLATITUDE Patient App.
Resources and support
LATITUDE Communicator Patient Manual (English, Spanish)
LATITUDE Quick Start Guide (English, Spanish)
Indicator lights and troubleshooting