Skip to main content

Remote monitoring system device support

Setting up your Communicator (USB Ethernet adapter)

Setting up your Communicator

It’s important to set up your Communicator right away so it can send information collected from your implanted device to your health care team. Follow the steps below to set up your Communicator using an internet connection with the USB Ethernet adapter. 

Boston Scientific’s Remote Monitoring System and mobile device with blue Boston Scientific screen

Where to place your Communicator:

  • Place your Communicator near, but no closer than 3 feet (1 meter), to an internet modem or router
  • Near an electrical outlet that is easily accessible
  • Close to where you sleep or near your bedside, within 10 feet (3 meters). If this isn’t possible, place your Communicator where you spend a considerable amount of time each day
  • Where you can sit comfortably and see the front of the Communicator
  • Where the Communicator and all its cables and accessories will be kept dry and not be exposed to humidity or potential water contact

Set-up instructions

1. Attach the power cord

Insert the power cord (included) into the jack as shown below and plug the cord into an electrical outlet that is easily accessible.

  • The LATITUDE™ indicator will flash yellow for up to 1 minute
  • All the Communicator indicators will light for approximately 1 second
  • If the LATITUDE indicator is not lit, check that both ends of the power cord are plugged in firmly and the light on the power cord is lit
Communicator plugged into wall socket

2. Insert the USB cable

Insert the standard (rectangular) end of the USB cable into either one of the USB ports on the back of the Communicator as shown below in step 3. Then, insert the square end of the USB cable into the end of the USB Ethernet adapter closest to the adapter light.

3. Insert the Ethernet cable

Insert one end of the Ethernet cable (included with the USB Ethernet adapter) into the adapter. Plug the other end of the Ethernet cable into an Ethernet port for your Internet service, such as a modem, router or Ethernet wall jack. The USB Ethernet adapter is properly connected if the green light on the front of the USB Ethernet adapter is lit (solid or flashing).

Communicator plugged into internet router

4. Press the flashing Heart button to start the setup process

Finger pressing the heart button on the Communicator

5. Watch your Communicator’s wave lights

Your Communicator’s wave lights will flash green in sequence and repeat for several minutes.

Collecting data from your implanted device

Collecting data from your implanted device

Sending data

Sending data

If the LATITUDE Indicator flashes yellow, a software update may be occurring. Wait several minutes for the Heart button to flash, then press it again. This may happen multiple times. Press the Heart button each time it flashes.

Latitude device image

6. Success

If the wave lights are lit a solid green as shown below, your Communicator has successfully connected to the LATITUDE system. After two minutes, the lights will go off except for the green light under the word LATITUDE.

Communicator success state

Troubleshooting

Refer to the LATITUDE NXT Communicator Quick Reference Guide or the troubleshooting sections of the LATITUDE Communicator Patient Manual or download the free MyLATITUDE Patient App.

We're here to help

Our Boston Scientific RhythmCARETM Patient Services team is happy to help answer your questions about using your LATITUDE system.

(866) 484-3268
Hours: M-F 8:00 a.m. - 5:00 p.m. Central
Email us

Important Safety Information

LATITUDE™ NXT Patient Management System

INTENDED USE/INDICATIONS FOR USE

The LATITUDE NXT System is intended to remotely communicate with a compatible Boston Scientific implanted device and transfer data to a central database. The LATITUDE NXT System provides patient data that can be used as part of the clinical evaluation of the patient.

CONTRAINDICATIONS

The LATITUDE NXT System is contraindicated for use with any implanted device other than a compatible Boston Scientific implanted device. Not all Boston Scientific implanted devices are compatible with the LATITUDE NXT System. For contraindications for use related to the implanted device, refer to the System Guide for the Boston Scientific implanted device being interrogated

WARNINGS

None Known

PRECAUTIONS

The clinician needs to log onto the LATITUDE NXT website in order to receive Alerts. Alerts may appear on the LATITUDE NXT website as often as daily. Primary notification of alert conditions is through the View Patient List page on the LATITUDE NXT website. Although secondary notifications through email and Short Message Service (SMS) text messages are available, these reminders are dependent on external systems and may be delayed or not occur. The secondary notification feature does not eliminate or reduce the need to check the LATITUDE NXT website.

Implanted device data and Alerts are typically available for review on the LATITUDE NXT website within 15 minutes of a successful interrogation. However, data uploads may take significantly longer (up to 14 days). If the Communicator is unable to interrogate the implanted device or if the Communicator is unable to contact the LATITUDE NXT server to upload data, up to 14 days may elapse before the LATITUDE NXT server detects these conditions and the LATITUDE NXT website informs the clinic user that monitoring is not occurring. If both of these conditions occur at the same time, this notification could take up to 28 days. Implanted device data and alert notification may be delayed or not occur at all under various conditions, which include but are not limited to the following:

There may be system limitations. (See "System Limitations" on page 1-3.)

The Communicator is unplugged. 

The Communicator is not able to connect to the LATITUDE NXT server through the configured method of connection. 

The implanted device and the Communicator cannot establish and complete a telemetry session. 

The Communicator is damaged or malfunctions.

The patient is not compliant with prescribed use or is not using the LATITUDE NXT System as described in the Patient Manual. 

The clinic user can identify any patients that are not being monitored as described above by using the Not Monitored filter on the View Patient List page. (See Figure 2–4 View Patient List Page on page 2-8.) 

CAUTION: Ensure that each patient's alert configuration settings are appropriate when the patient is enrolled and, if applicable, after the implanted device is replaced. 

CAUTION: The maximum weighing capacity of the optional weight scale is 200 kg (450 lb). Do not place anything on the scale that is beyond the weighing capacity

POTENTIAL ADVERSE EVENTS

Patients may also experience psychological effects of anxiety related to remote patient monitoring. 92436260 (Rev C.2)

 

CAUTION: Federal law (USA) restricts this device to sale by or on the order of a physician. Rx only. Prior to use, please see the complete “Directions for Use” for more information on Indications, Contraindications, Warnings, Precautions, Adverse Events, and Operator’s Instructions.