expert care

ExpertCare services for your capital equipment

Boston Scientific’s ExpertCare Equipment Support and Services keeps your urology equipment running at peak performance so you can support improved patient care.

ExpertCare Service Plans  

Boston Scientific offers service plans designed to help meet your business needs.

InstaCare

Add-on services to complement the traditional warranty plan for enhanced protection right from the beginning.                                                                    

PMCare +

Our entry-level service plan provides regular preventive maintenance on covered products with the goal of prolonging the lifetime of your equipment.

EssentialCare ++

EssentialCare includes support services, coverage on most parts, labour, travel, and preventive maintenance on covered products.                                 

TotalCare +++

Our comprehensive TotalCare service plan combines the benefits of EssentialCare with additional coverage on parts and provision of loaners for the duration of repair.

Find out below which service plans are available for your Urology capital equipment​

Request more information

Explore Urology products covered by ExpertCare

Product GroupTotalCareEssentialCare​PMCareInstaCare​
Lumenis™ Holmium Lasers✔✔✔✔
Lumenis™ CO2 Lasers✔✔✔ 
GreenLight XPS™✔✔✔✔
Swiss LithoClast® Trilogy Max✔✔  
LithoVue™ ✔  
Rezūm™✔✔  
holmium laser system

Lumenis Pulse™ Holmium Laser Systems

Boston Scientific’s Lumenis Pulse 120H Holmium Laser Systems can be used for a variety of treatments depending on the selected system, with ExpertCare service plans available from entry-level to comprehensive care.

ExpertCare Service brochure
Greenlight bph laser

GreenLight XPS™ Laser Therapy System

The GreenLight XPS Laser Therapy System for treating benign prostatic hyperplasia (BPH) is available with ExpertCare service plans, ranging from basic to advanced options.

ExpertCare Service brochure
co2 laser system

Swiss LithoClast® Trilogy Max Lithotripter

The Swiss LithoClast Trilogy Max Lithotripter safely fragments and removes stones faster than other leading dual-energy lithotripters1-3. Maximise your lithotripsy investment with our tailored coverage options.

ExpertCare Service brochure
rezum therapy system

Rezūm™ Water Vapour Therapy System

The Rezūm System targets the obstructive tissue that causes lower urinary tract symptoms secondary (LUTS) in benign prostatic hyperplasia (BPH). Protect your Rezūm system to deliver better care with our coverage options.

ExpertCare Service brochure
Greenlight bph laser

LithoVue™ Workstation

The LithoVue Workstation provides high-quality visualisation with our ureteroscopes.Preserve your investment in your workstation with our ExpertCare coverage option.

ExpertCare Service brochure
lithovue station service When we challenge we advance - 7

ExpertCare for Urology

Our Equipment Support and Services specialists partner with you to create service plans that meet your unique business needs.

ExpertCare Service brochure

Contact a sales representative to learn about our full range of ExpertCare service coverage for Boston Scientific’s urology products.

Contact us to learn more

Key highlights about ExpertCare in the EMEA Region​

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PEAK PERFORMANCE​

4.7/5

Customer satisfaction (Scale 1-5) 4.​

ExpertCare keeps your capital equipment running at the highest level with comprehensive services, expert support, and more.​

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RELIABLE COVERAGE

98%

First-time fix rate 4. ​

Our support helps ensure that your equipment is up and running as quickly as possible.​

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FAST SERVICE​

24/7

Phone support.​

Get direct access to technicians with 24/7 phone support during patient procedures.

Supporting your commitment to patient care

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Unlock the Full Potential of Your Capital Equipment with our ExpertCare Equipment Support and Services.

Whether you’re in the process of acquiring new capital equipment or already have it without a service contract, discover the possibilities with us and request more information today.

Complete the form below or email CEServiceContracts@bsci.com and a sales rep will be in touch to discuss how our ExpertCare services can be tailored to your needs.

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Request a rep

by filling out the form above

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Download

ExpertCare brochure

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Email us with your query

CEServiceContracts@bsci.com

Boston Scientific acquired the global surgical business of Lumenis Ltd. Some registered names of products manufactured and sold by Boston Scientific may contain the term “Lumenis.” Lumenis is a registered trademark of Lumenis Be.

CAUTION: The law restricts these devices to sale by or on the order of a physician. Indications, contraindications, warnings, and instructions for use can be found in the product labelling supplied with each device or at www.IFU-BSCI.com. Products shown for INFORMATION purposes only and may not be approved or for sale in certain countries. This material not intended for use in France. 2024 Copyright © BostonScientific Corporation or its affiliates. All rights reserved.